Free Review Sentiment Analysis Tool
Thousands of reviews. One clear picture of what customers actually think — and exactly what to do about it today.
How It Works
From first click to full visibility — in four steps.
Connect Your Review Platforms
Link Google, Zomato, Swiggy, Amazon, Flipkart, Practo, Justdial, Trustpilot, and more. CSV upload for platforms without direct API access.
AI Analyses Every Review
The deep sentiment engine analyses emotion, themes, product vs. service vs. staff sentiment, recurring patterns, and emerging issues — across all platforms simultaneously.
Get Your Customer Insight Report
A structured synthesis: what customers love most, what frustrates them most, which operational gaps appear repeatedly, and which issues are trending better or worse.
Respond, Collect, Improve
Auto-reply to reviews in your brand voice, collect new reviews via QR campaign, and get instant alerts when negative reviews hit — before the damage compounds.
The problem it solves
Most businesses have reviews scattered across 5-10 platforms. They manually respond to some, miss most, and have no idea what patterns exist across thousands of comments. A clinic might have 400 Google reviews, 200 Practo reviews, and 100 Justdial reviews — all unanalysed, many unanswered, with recurring complaints that could be fixed operationally but have never been surfaced to the leadership team. A 0.1 increase in average star rating drives 5-9% revenue growth for restaurants. One unanswered negative review costs an average medical practice 22 potential patients. Reviews are not optional reputation management — they are direct revenue drivers.
Multi-Platform Integration
Connect Google, Zomato, Swiggy, Amazon, Flipkart, Practo, Justdial, Trustpilot, and more. CSV upload for platforms without direct API access. One unified review feed.
Deep AI Sentiment Engine
Analyses emotion, specific themes, product vs service vs staff sentiment, recurring complaint patterns, emerging issues, and sentiment trajectory — not just positive/negative binary labels.
Customer Insight Report
Structured synthesis: what customers love most, what frustrates them most, which operational gaps appear repeatedly, and which issues are getting better vs. worse over your review timeline.
Competitor Review Analysis
Select up to 5 competitors and track their review patterns alongside yours. Find their weaknesses, see what their customers wish they offered, and use that intelligence to differentiate.
Auto Review Reply
AI-generated contextual responses to reviews in your brand voice, addressing the specific issue or praise raised — on platforms where API write access is available (Google, Trustpilot).
Negative Review Alerts
Instant notification (email, SMS, app) when a negative review is posted, with severity classification. Respond before the damage compounds or the review ranks in search.
Revenue growth from a 0.1 increase in average star rating — reviews are direct revenue drivers
GEO SEO Lab client data
“We discovered the same complaint about our waiting room appearing in 60% of our negative reviews. We fixed it in a week. Our rating went from 3.8 to 4.3 in 60 days.”
Dr. Priya K.
Clinic Director, Multi-speciality clinic, Chennai
Built for your industry
See how this tool is used in your specific vertical.
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Frequently Asked Questions
Straight answers — no jargon walls.
No. The QR flow guides customers to leave genuine reviews — it does not pre-write reviews, pre-fill stars, or fabricate opinions. It makes the process easier for willing customers who find the GBP review flow cumbersome. This is fully compliant with Google's review solicitation guidelines. The key distinction is facilitating vs. fabricating.
Currently Google Business Profile via official API. Adding Trustpilot, Zomato, and Amazon seller API in the next release. For other platforms, the system generates the perfect response text for copy-paste in under 10 seconds.
The system identifies anomalous review patterns — sudden spikes in volume, repeated phrasing across accounts, reviews from accounts with no other activity, tight time clustering. It flags these patterns for your review. It does not make fraud accusations autonomously — it surfaces patterns for informed human judgement and supports filing a dispute with the platform.
The sentiment engine supports Hindi, Tamil, Kannada, Telugu, Marathi, and Bengali alongside English. Multi-language review analysis and response generation is available on all plans.
The most powerful use of Sentiment Analysis data is feeding it directly into Content Studio. Top customer pain points become FAQ pages and blog articles. Competitor review weaknesses become differentiation content. Common customer questions become structured answer content for AI citation. The Intelligence Layer handles this connection automatically.
For healthcare: each prevented patient loss from an unanswered negative review saves INR 5,000-50,000 in lifetime value. For restaurants: 0.1 star increase = 5-9% revenue growth. For e-commerce: review response rate directly correlates with conversion rate on product pages. For most businesses, the tool pays for itself within the first month of operational improvements driven by review insights.
Yes. Role-based access allows marketing to draft responses, managers to approve, and owners to monitor overall health without managing individual reviews. Review workload can be split by platform or by location for multi-location businesses.
Still have questions? Talk to our team