Review Sentiment AnalysisMulti-platform review intelligence, auto-response & QR collection

Thousands of reviews. One clear picture of what customers actually think — and exactly what to do about it today.

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How It Works

From first click to full visibility — in four steps.

1

Connect Your Review Platforms

Link Google, Zomato, Swiggy, Amazon, Flipkart, Practo, Justdial, Trustpilot, and more. CSV upload for platforms without direct API access.

2

AI Analyses Every Review

The deep sentiment engine analyses emotion, themes, product vs. service vs. staff sentiment, recurring patterns, and emerging issues — across all platforms simultaneously.

3

Get Your Customer Insight Report

A structured synthesis: what customers love most, what frustrates them most, which operational gaps appear repeatedly, and which issues are trending better or worse.

4

Respond, Collect, Improve

Auto-reply to reviews in your brand voice, collect new reviews via QR campaign, and get instant alerts when negative reviews hit — before the damage compounds.

The problem it solves

Most businesses have reviews scattered across 5-10 platforms. They manually respond to some, miss most, and have no idea what patterns exist across thousands of comments. A clinic might have 400 Google reviews, 200 Practo reviews, and 100 Justdial reviews — all unanalysed, many unanswered, with recurring complaints that could be fixed operationally but have never been surfaced to the leadership team. A 0.1 increase in average star rating drives 5-9% revenue growth for restaurants. One unanswered negative review costs an average medical practice 22 potential patients. Reviews are not optional reputation management — they are direct revenue drivers.

01

Multi-Platform Integration

Connect Google, Zomato, Swiggy, Amazon, Flipkart, Practo, Justdial, Trustpilot, and more. CSV upload for platforms without direct API access. One unified review feed.

02

Deep AI Sentiment Engine

Analyses emotion, specific themes, product vs service vs staff sentiment, recurring complaint patterns, emerging issues, and sentiment trajectory — not just positive/negative binary labels.

03

Customer Insight Report

Structured synthesis: what customers love most, what frustrates them most, which operational gaps appear repeatedly, and which issues are getting better vs. worse over your review timeline.

04

Competitor Review Analysis

Select up to 5 competitors and track their review patterns alongside yours. Find their weaknesses, see what their customers wish they offered, and use that intelligence to differentiate.

05

Auto Review Reply

AI-generated contextual responses to reviews in your brand voice, addressing the specific issue or praise raised — on platforms where API write access is available (Google, Trustpilot).

06

Negative Review Alerts

Instant notification (email, SMS, app) when a negative review is posted, with severity classification. Respond before the damage compounds or the review ranks in search.

5–9%

Revenue growth from a 0.1 increase in average star rating — reviews are direct revenue drivers

GEO SEO Lab client data

We discovered the same complaint about our waiting room appearing in 60% of our negative reviews. We fixed it in a week. Our rating went from 3.8 to 4.3 in 60 days.

D

Dr. Priya K.

Clinic Director, Multi-speciality clinic, Chennai

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